1. What products does the website sell?
The website sells tennis balls exclusively.
2. Where does the website ship?
Orders for tennis balls are shipped within the United States only.
International shipping is not currently offered.
3. How long does it take to ship an order?
Tennis ball orders are generally shipped within 1–3 business days after the order has been successfully processed and payment has been authorized.
4. How long does delivery take?
After a tennis ball order has been shipped, delivery generally takes 3–7 business days.
The delivery timeframe is an estimated timeframe and is not a guarantee of a specific delivery date.
5. Which shipping companies are used?
For shipments within the United States, tennis ball orders may be shipped through USPS, UPS, or FedEx.
USPS
United States Postal Service
UPS
United Parcel Service
FedEx
FedEx Corporation
6. What happens if I enter the wrong address?
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a tennis ball order is delayed, returned, undeliverable, or otherwise affected because an incorrect or incomplete address was provided, additional shipping costs or other applicable costs may be the customer’s responsibility.
7. Can I return an order?
Eligible tennis balls may be returned within 30 days from the date of delivery, subject to the applicable return requirements.
8. How do I request a return?
Customers must contact customer service through the website before sending a return and provide the applicable tennis ball order information and reason for the return.
9. How long does a refund take?
After an eligible tennis ball return is received and inspected, an approved refund will generally be processed within approximately 3 business days.
10. Who pays return shipping?
If the return of tennis balls is caused by a change of mind, incorrect product selection, incorrect quantity selection, or another reason not attributable to the seller, the customer is responsible for return shipping costs.
11. Which payment methods are accepted?
The website accepts:
VISA
MasterCard
AMERICAN EXPRESS
DISCOVER
subject to payment processor availability and authorization.
12. How will the credit card charge appear?
Charges made through the website may appear on the customer’s credit card or payment statement using the descriptor associated with the applicable payment processor.
13. Are purchases recurring?
No.
Purchases of tennis balls through the website are one-time sales unless a separate written agreement expressly states otherwise.
14. How can I contact customer service?
Customers may use the contact information made available through the website for questions concerning tennis balls, orders, payments, shipping, returns, or refunds.